This Privacy Policy ("Policy") outlines how One Shop Seva (the "Firm" or "We") collects, accesses, uses, maintains, and discloses information, including personal information, of users (each, a "User") who access and use various services ("Services") provided by the Firm. These services can be accessed through the Firm's website, mobile applications, or network telecom operators.

Please note that this Policy applies only to the information collected or received by the Firm through your use of the Services. By using the Services, you acknowledge and agree to the terms of this Policy and consent to the processing of your information, including personal information, as described herein. If you do not agree to these terms, please refrain from using the Services and do not grant permissions when specifically requested by the Firm.

What We Collect?

We may collect, access, or record certain information, including personal information, from Users in various ways.
This may occur when Users access and use the Services or interact with other activities, features, or resources provided by One Shop Seva.
The information collected may include, but is not limited to, the following:

• Name, email address, residential address, and phone number.
• Unique device ID (persistent/non-persistent), hardware type, and international mobile equipment identity ("IMEI").
• Operating system ("OS") version, device name, and IP-based location.
• Contact list and installed/uninstalled applications on the device.
• Data related to User behavior, demographic details (e.g., preferences and interests), and network information.
• SMS and foreground running apps/processes.
• Credit/Debit card information for internet banking (temporarily accessed for transactions but not stored).

Collectively, this information is referred to as "Personal Information".
Users can choose not to provide Personal Information; however, doing so may limit their ability to engage with certain Services or features provided by One Shop Seva.

How We Collect Your Information

We collect information in several ways, including:

• Directly from you when you provide it to us (e.g., when registering an account, filling out forms, or contacting us)
• Automatically as you navigate through our Services (using cookies, web beacons, and similar technologies)
• From third parties such as business partners, service providers, and other third parties that help us operate our Services

How We Utilize Your Personal Information

At One Shop Seva, we utilize your Personal Information to ensure an enhanced and seamless experience for our users. This includes administering and managing services efficiently, personalizing services to cater to individual preferences, and providing direct access links to specific services. We process your information to securely facilitate transactions, manage the installation process, and send regular newsletters to keep you informed about updates and offerings.

Additionally, your information helps us to develop, deliver, and improve our products, services, content, and advertising. We may send important notifications, such as updates on purchases or downloads and changes to our policies, ensuring transparency and smooth communication. Through audits, data analysis, and research, we continuously strive to enhance our services and address issues by troubleshooting and analyzing usage trends.

To keep you informed and engaged, we may send alerts and notifications and use the data for marketing and promotional activities related to our services. These measures enable us to maintain the highest standards of service and meet the diverse needs of our users effectively.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Your consent (where we have obtained it)
• Performance of a contract with you
• Legal obligations we need to comply with
• Legitimate interests (where they are not overridden by your rights)

Collection and Use of Non-Personal Information

We may collect non-personal information about Users whenever they use and interact with the Services. Non-personal information may include details such as the browser name, the type of computer, and technical information about the means used by the User to connect to our Services. This includes information about the operating system, internet service providers, and other similar data.
This information is aggregated and used to help us provide more relevant and useful information to Users. It also helps us understand which parts of the Services, products, and services are of most interest to Users.
If we combine non-personal information with Personal Information, the combined data will be treated as Personal Information for as long as it remains combined.

Sharing of Information with Authorities

We may share Personal Information as well as non-personal information of the User with courts, police authorities, or any other government, regulatory, or statutory authority, if required by them in relation to any proceedings pending before them.

Data Security and Protection

We are committed to ensuring that User's Personal Information is secure. We implement appropriate data collection, storage, and processing practices along with security measures to protect against unauthorized access, alteration, disclosure, or destruction of Personal Information, username, password, transaction data, and other data stored in our Services.
When a User uses services and products offered through the Services, the Personal Information shared by the User may become visible to other users and can be read, collected, or used by them. The User is responsible for the Personal Information they choose to submit in these instances. For example, if a User posts their name and email address in a blog or forum, that information becomes public. Users are encouraged to exercise caution when using such features.

Data Retention

We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy. If a longer retention period is required or permitted by applicable law, we will retain the information for that extended period.

International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

How We Use Cookies?

A cookie is a small file that requests permission to be placed on the User's device memory (desktop, laptop, or mobile). Once the User agrees, the file is added, and the cookie helps analyze web traffic. Cookies enable the Services to respond to the User as an individual. They allow the Services to tailor operations based on the User's preferences, likes, and dislikes by gathering and remembering information about them.
Cookies help us understand User behavior better by telling us which parts of the Services Users have visited, and they assist in measuring the effectiveness of products and services offered by us. We treat information collected by cookies and other technologies as non-personal. However, if internet protocol (IP) addresses or similar identifiers are considered Personal Information by local laws, we also treat these identifiers as Personal Information.
We use traffic log cookies to identify which pages are being visited. This helps us analyze data about web page traffic and improve our Services to better suit customer needs. We use this information solely for statistical analysis purposes, and the data is removed from the system after use.
Overall, cookies enhance the User experience by allowing us to monitor which pages Users find useful and which they do not. A cookie does not give us access to the User's device or any personal information unless the User shares it with us.
Users can choose to accept or decline cookies. Most web browsers automatically accept cookies, but Users can modify their browser settings to decline cookies if preferred. Please note that declining cookies may prevent the User from taking full advantage of the Services.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Necessary for the website to function properly	Session
Performance Cookies	Collect information about how visitors use our website	Persistent
Functionality Cookies	Remember choices you make to improve your experience	Persistent
Targeting/Advertising Cookies	Used to deliver relevant ads and track ad performance	Persistent

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access - You can request copies of your personal data
• Right to rectification - You can request correction of inaccurate data
• Right to erasure - You can request deletion of your personal data
• Right to restrict processing - You can request limitation of how we use your data
• Right to data portability - You can request transfer of your data to another organization
• Right to object - You can object to our processing of your data
• Right to withdraw consent - Where we rely on consent, you can withdraw it anytime

To exercise any of these rights, please contact us using the information provided below.

Sharing Personal Information

We may use third-party service providers to help us operate our business and Services or administer activities on our behalf, such as sending out newsletters or conducting surveys. We may share the User's Personal Information with these third parties for those limited purposes.

Categories of Third Parties We Share Information With

• Service providers who assist with our business operations
• Payment processors to facilitate transactions
• Analytics providers to help us understand service usage
• Advertising partners to deliver relevant marketing
• Business partners for co-branded services
• Legal authorities when required by law

Third-Party Websites

Users may find advertising or other content on the Services that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and services and are not responsible for the practices employed by those websites and services linked to or from our Services. Additionally, these sites and services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites and services with a link to the Services, is subject to that website and service's own terms and policies.

Advertising

Advertisements appearing on the Services may be delivered to the User by advertising partners, who may set cookies. These cookies allow the ad server to recognize the User's computer each time they send the User an online advertisement to compile non-personal information about the User or others who use the User's computer. This information enables advertisement networks to, among other things, deliver targeted advertisements that they believe will be of most interest to the User.
This Policy does not cover the use of cookies by any advertisers.

Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

Changes to this Privacy Policy

The Firm has the discretion to update this Policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect.
Users acknowledge and agree that it is their responsibility to review this Policy periodically and become aware of any modifications.

How to Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

One Shop Seva
Email: info@oneshopseva.com
Address: Jaipur, Rajasthan, India

User Acceptance of These Terms

By using the Services, User signifies his/her acceptance of this Policy. If the User does not agree to this Policy, please do not use the Services. User's continued use of the Services following the posting of changes to this Policy will be deemed User's acceptance of those changes.